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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt help

Help me to sort debts out and contacted the people i owe . Reviewed on: 4th September 2021

Amazing service

Step change has helped in more ways i could have imagined. Im so close to the finish line now and i owe it all to the help, support and advise from stepchange Reviewed on: 4th September 2021

Amazingly helpful

A helpful company when it comes to finding debt solutions they helped me out amazingly well. Reviewed on: 4th September 2021

Fabulous service

I was in a bad situation and StepChange have helped me take control and I can see a light at the end of the tunnel now Reviewed on: 4th September 2021

Understanding

Excellent friendly and understanding team to help all way thru. Reviewed on: 4th September 2021

Very helpful

I was very nervous about contacting stepchange, but right from the beginning they put me at ease. They were very helpful and efficient and the whole process from beginning to end was made easy and painless. I would recommend them to anyone. Reviewed on: 4th September 2021

Support

Isnt it nice to have all your embarrasment, fear and stress removed from speaking to understanding staff. Never felt ashamed of my circumstances. The staff I have spoken to spoke to me with respect and no judgement. I am so thankful and after speaking to you the biggest weight was lifted. Thank you so much you wonderful people Reviewed on: 4th September 2021

Ease of stress

No more stress easy affordable payment Reviewed on: 4th September 2021

I received great support from StepChange

I was very stressed and confused what to do, i received amazing support from Step change team, they have put me on the right direction and i am glad that i have contacted you guys. Thank you Reviewed on: 4th September 2021

Lifesavers

I’ve gone through a very rough spot that had left me in a financial mess. StepChange made getting help easy and dignified. I feel I’m getting all aspects of my life back on track, thanks to them Reviewed on: 4th September 2021

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