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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Treated with kindness

Have been extremely helpful over past few years Always treated with kindness and never made to feel bad Reviewed on: 4th September 2021

Very supportive

From my first phone call until now, Stepchange have been very positive , supportive and proffestional at a very emotional and stressful time . Reviewed on: 4th September 2021

Changed my life

Step change took a huge weight off my shoulders and gave me a light at the end of the tunnel when I could only see darkness a very grateful customer many thanks John Reviewed on: 4th September 2021

Weight off my mind!

Very helpful,no judging..all sorted quickly. Reviewed on: 4th September 2021

Pretty much saved my life

Couldn’t see a way of getting out of debt owed around £40,000 now just under £10000 so relived to get hep thankyou Reviewed on: 4th September 2021

Great customer service

Very helpful and gave me peace of mind from my money worries. Reviewed on: 4th September 2021

Life savers

I was in debt from over committing on credit. I had calls and letters coming in faster than my wages. Stepchange took care of all of that and within a couple of years I was debt free thanks to them and their easy to afford consolidated debt plan. They kept me informed of everything and checked on a regular basis that the plan was affordable. Cannot thank them or recommend them highly enough. Absolutely brilliant company. Reviewed on: 4th September 2021

supportive, understanding and helpful

Saved our lives pretty much. Following my husband's illness and subsequently having to give up his job debts mounted but StepChange talked me through all the options reassuring me all the time that there was a solution. All team members I've spoken to are kind, caring, understanding and above all else reassuring that their is light at the end of the tunnel. Reviewed on: 4th September 2021

Peace of mind

Incredible team of advisers that have helped me immensely from what has been a very dark time and allowed me to sleep at night for now. T Reviewed on: 4th September 2021

Great customer support

StepChange have helped us change our lives. Reviewed on: 4th September 2021

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