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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Helped with control and plan

Step change have been reassuring and helped us plan in difficult times to end our debt and manage the payments. We still have a way to go but we can see an end in sight and can plan for the future now thanks to all the team. Reviewed on: 4th September 2021

MRS JANE GINHAM

From the very beginning our experience has been very comforting, professional and stress free. That is why we recommend STEP CHANGE to all and they are FANTASTIC!! Thank you very much. Reviewed on: 4th September 2021

Amazing help

Step change has been a great help to me at a time of real need! Staff are brilliant and service is impeccable Reviewed on: 4th September 2021

life saving

Efficient understanding and excellent at what they do Reviewed on: 4th September 2021

Realistic and non judgemental

I came to Stepchange following a change of DMP provider. Stepchange are free of charge, meaning every penny you can afford goes directly and completely to clearing your debts, not to lining the pockets of the provider. Reviewed on: 4th September 2021

Step change review

Very helpful company did everything with sympathy and help. I would highly recommend this debt charity Reviewed on: 4th September 2021

Step Change are the best out there for debt management

Whole process has been easy and smooth, the way theyve handeled the sotuation with my creditors and agreed on plan, to dealing and making payments has been smooth easy and quick. The way there system is design is also an easy way its not something that puts peoplw off Reviewed on: 4th September 2021

Piece of mind

Stepchange were with me at the start and all the way through with my debt management to date. I was totally distraught when I found myself in debt and unable to find a solution. The advisors told me not to worry and advised me on the best way forward. They are always in touch and I am so glad I took there advice and had them thus far. Stepchange are the best. I am delighted to vote for them. Reviewed on: 4th September 2021

Brings a level of relief

I’m able to live without worrying about answering the phone. Reviewed on: 4th September 2021

Absolute Angels

They have really turned my life around and absolutely everyone you speak with treats you with dignity and no judgement- they always reduce me to tears because they are so completely caring and helpful. Can’t thank them enough, I’ve already paid back £5k! And am well on my way to being debt free. Reviewed on: 4th September 2021

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