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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Great Charity for DMP

Great company overall very friendly and helpful start, reassured me a number of times upon going into a DMP. Since entering I haven’t had any issues at all. Reviewed on: 1st May 2024

Saved my home

They took all my debts, credit card, personal loans, combined them into one payment. But they approach the lenders, not us, which makes the process so so less stressful. They saved my flat and stopped me being homeless. Reviewed on: 1st May 2024

Life transforming!

StepChange has honestly transformed my life. I was drowning in debt and talking to creditors directly wasn't getting me anywhere. I really wish I had arranged something before but it's never too late. They are so kind, understanding and knowledgeable. I highly recommend StepChange. They are doing great work and can help you! Reviewed on: 1st May 2024

Considerate and understanding

Found them very understanding and knowledgeable. They were able to point me in the correct direction for my circumstances. I now feel more in control of my situation. Reviewed on: 1st May 2024

I made a costly error when separating from wife with...

I made a costly error when separating from wife with payday loans didn't understand what I was doing as paying rent and a mortgage. They helped me to sort out the payments and took alot of heartache and worry away Reviewed on: 1st May 2024

Step Change made all the difference

I was petrified about my spiralling debt, step change are not judgemental and made me feel like I had an ally. They provided practical help me face my debts and get a plan to repay I'm place. Reviewed on: 1st May 2024

Really relieved the pressure I was feeling.

Really relieved the pressure I was feeling. Excellent service. Reviewed on: 1st May 2024

StepChange has given me the power to be better with...

StepChange has given me the power to be better with money, and has help me financially and i can more better now then before Reviewed on: 1st May 2024

StepChange have really helped me at a very awful time

StepChange have really helped me at a very awful time Reviewed on: 1st May 2024

Step in the right direction

StepChange helped me sort out messy debt to a number of creditors into more manageable and tidier repayment. Reviewed on: 1st May 2024

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