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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16836 reviews)

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4.92

Based on 16,836 reviews, last reviewed 22nd May 2026

102000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good very helpful and quick to use Good and quick to use and very helpful Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16836)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step Change are the best out there for debt management

Whole process has been easy and smooth, the way theyve handeled the sotuation with my creditors and agreed on plan, to dealing and making payments has been smooth easy and quick. The way there system is design is also an easy way its not something that puts peoplw off Reviewed on: 4th September 2021

Piece of mind

Stepchange were with me at the start and all the way through with my debt management to date. I was totally distraught when I found myself in debt and unable to find a solution. The advisors told me not to worry and advised me on the best way forward. They are always in touch and I am so glad I took there advice and had them thus far. Stepchange are the best. I am delighted to vote for them. Reviewed on: 4th September 2021

Brings a level of relief

I’m able to live without worrying about answering the phone. Reviewed on: 4th September 2021

Absolute Angels

They have really turned my life around and absolutely everyone you speak with treats you with dignity and no judgement- they always reduce me to tears because they are so completely caring and helpful. Can’t thank them enough, I’ve already paid back £5k! And am well on my way to being debt free. Reviewed on: 4th September 2021

Free impartial support

Great to have debts managed without stress or pressure. StepChange look at my incomings and outgoings to make realistic payments to my debtors via my monthly direct debit to StepChange. This is reviewed annually and you can see your debts reduce. I’m relieved they’ve worked with me for the past few years. Reviewed on: 4th September 2021

Life changing

Fantastic organisation and just wish I had got in touch with them years earlier. Reviewed on: 4th September 2021

Helpful and non judgemental

I was in despair with money worries. I was put through to step change as they were recommended by national debt line to solve my financial situation, which they did with one phone call to them. I’m so grateful to the team. They were so understanding, I thought I would be judged on my debt but never was. Outstanding service. Reviewed on: 4th September 2021

Comprehensive review

Great understanding of your situation! Reviewed on: 4th September 2021

Brilliant advice and reassuring

When I didn't know what to do when things went pear shaped Stepchange helped me plan my future, excellent service Reviewed on: 4th September 2021

Very understanding

Been with Step change a number of years and they have helped me tremendously. Reviewed on: 4th September 2021

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