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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16838 reviews)

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4.92

Based on 16,838 reviews, last reviewed 22nd May 2026

102100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing company, reassuring and truly life changing... Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16838)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Brilliant advice and reassuring

When I didn't know what to do when things went pear shaped Stepchange helped me plan my future, excellent service Reviewed on: 4th September 2021

Very understanding

Been with Step change a number of years and they have helped me tremendously. Reviewed on: 4th September 2021

Easy and pleasant experience

StepChange have really improved my life by helping me set up a DMP that has been running for 3 years now. The process is seamless and I am grateful for their support. Reviewed on: 4th September 2021

Helping Hand

Stepchange is a great life saver and has helped me in the last few years. Reviewed on: 4th September 2021

Very helpful

Very helpful in getting my finances back on track Reviewed on: 4th September 2021

Very helpful!!!!!

Big help from Step Change. Best advice, best customer service. If you in financial difficulty don't look elsewhere!! Reviewed on: 4th September 2021

Do not be afraid

Absolutely amazing charity. Anyone too scared to pick up the phone to sort debt should try these guys. They really put you at ease and take you through it all step by step. Highly recommend them Reviewed on: 4th September 2021

Reassuring helpful support

Friendly service. Understanding and helpful. Reviewed on: 4th September 2021

Understanding

Efficient yet completely considerate and compassionate about individual circumstances Reviewed on: 4th September 2021

Complete peace of mind.

It’s not easy to pay off all your debts but if you stick with it after a while you see the debt reducing and the end in sight. Reviewed on: 4th September 2021

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