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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Brilliant

Step Change are very helpful when first contacting them to set up a plan, annual reviews to see what’s changed and monthly newsletters to help you along your plan, as well as monthly statements so you know exactly where you stand at the click of a button Reviewed on: 4th September 2021

Excellent

Everyone that’s helped me at step change are very helpful and genuinely care about people. Reviewed on: 4th September 2021

Step change...the fifth emergency service!

Step change were there fir me, they acted on my behalf, provided me with 'breathing space' when I thought my debts would suffocate me, and were friendly and efficient too! A great all round debt solution. Reviewed on: 4th September 2021

Step change are excellent

Step change have treated me with compassion and empathy. They have helped me sort out my spiralling debt worries and have not judged me. They are always there to offer advice I think they are excellent. Reviewed on: 4th September 2021

Efficient and Professional Service

I really like how informative is their website, I feel like I have a total control over my account Reviewed on: 4th September 2021

Brilliant company

Outstanding helpful and friendly staff always there to help when needed Reviewed on: 4th September 2021

Kind and helpful

Stepchange was really helpful when we 1st approached them, they were non judgemental and kind to us. They have continued to support us when we have asked them to and send useful tips over email. Stepchange is non intrusive but always at the end of the phone for advice. Reviewed on: 4th September 2021

Humanitarian Financial services

I'm approaching 40 and to this date I've never spent 2 hours on the phone to any company answering questions, I have to say it was worth every minute Having gotten into a situation where my credit limit was exceeding 60K across 4 credit cards I thought I must be doing something right to get such an excellent credit score. However things changed once the pandemic hit I found my back right against the wall and the very people begging me to take more credit became my worst nightmare as I could no longer afford to pay the minimum monthly amount to each credit provider, on top of that interest payments meant no progress was being made in reducing the overall balance. Step Change focused on my mental health and took a realistic approach to what affordability really meant, they took over each of my credit accounts and squeezed it into one manageable payment with 0% interest, I've honoured this payment to date. Cannot recommend their services enough to those who have run into genuine problems and have dependants. Bravo Bravo...A real humanitarian effort on every level truly life changing and life saving Reviewed on: 4th September 2021

Polite understanding

Non judgemental helped in every aspect with my problem profesional service. Reviewed on: 4th September 2021

Easy to deal with

Easy to deal with, make u feel at ease. Able to talk about what others would look down at u at. They don't judge just there to help. Reviewed on: 4th September 2021

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