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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Drowning in Debt

Like most people who arrive here, I was going under, drowning in debt. 1 phonecall literally changed everything. The advice was amazing and the process is so simple and easy to understand, when your debt has swallowed your ability to think clearly the voice at the other end of the phone gently blows away the fog of despair. I'm 3 years in and have 3 more to go to be debt free. All of this made possible by Stepchange. Reviewed on: 4th September 2021

Helpful

Understanding of my needs and very helpful to make the best possible outcome for me and my family Reviewed on: 4th September 2021

HIVEN ME PEACE OF MIND

Excellent backup and service is best. ❤️ Reviewed on: 4th September 2021

Completely satisfied with service

Uncomplicated and speedy service Reviewed on: 4th September 2021

Very professional

I was in the very difficult financial situation during pandemic and especially first lockdown. As soon as I contacted them and explained that happened they helped me straight away. Reviewed on: 4th September 2021

Very good service

So much help..made me happy..saved my mental health Reviewed on: 4th September 2021

Always there to help

They saved me in a real moment of need. They have been very supportive in everything I needed. Thank you Reviewed on: 4th September 2021

Very helpful and informative.

Kind thoughtful and knowledgeable staff.Took a lot of stress out of my life. Which affected other things. Reviewed on: 4th September 2021

Fantastic service

Fantastic service for any one in debt I would strongly advise them to use StepChange Reviewed on: 4th September 2021

Fantastic and friendly

Always happy to assist with and offer support. Been a tough year financially with the pandemic and they have dealt with all my queries Professionally abs with out judgment. Reviewed on: 4th September 2021

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