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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917250520079854226 (18644 reviews)

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4.92

Based on 18,644 reviews, last reviewed 23rd Jun 2026

188400% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have always been treated nicely when I call , as t... I have always been treated nicely when I call , as this is a stressful time for me, it had helped me carry on with work without worrying as much altho... Read more Reviewed on: 23rd June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18644)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Changed my life

Stepchange are providing a wonderful service that has honestly improved my life tenfold. I never thought I’d be able to pay off my debt but they have made it so easy and stress free. By this time next year, I’ll be debt free and that is 100% because of Stepchange. Whenever I’ve needed to speak to them, they’ve been amazing. I’ve learned how to budget and don’t have to end each month feeling like I am drowning. Thank you Stepchange, I am so grateful!! Reviewed on: 1st May 2024

Step Change have been instrumental in me turning my...

Step Change have been instrumental in me turning my financial situation around. They are completely non judgemental and have helped me to feel more in control of what was a spiralling debt issue. Now, I feel I am on the road to getting myself into a good position financially. Reviewed on: 1st May 2024

Fantastic experience .

I was in a bad place and felt I had nowhere to turn but the staff were fantastic and I can certainly sleep better than I was Reviewed on: 1st May 2024

StepChange could not have been more understanding an...

StepChange could not have been more understanding and helpful when I approached them with my debt issues. A plan was put into place swiftly and with sufficient flexibility to meet the fine balance between repayment and maintaining ability to cope in current exconomic climate. I am extremely grateful. Reviewed on: 1st May 2024

Has helped me with my debt and can always b very hel...

Has helped me with my debt and can always b very helpful with budgeting how much to pay so I can afford each month Reviewed on: 1st May 2024

Help so much with my debt management plan

Help so much with my debt management plan Reviewed on: 1st May 2024

Really easy to set up and manage.

Really easy to set up and manage. Online system could be little more user friendly. Also being able to do more over email or maybe a chat service would be good as its hard to call and sometime a little difficult to speak about too. Reviewed on: 1st May 2024

Have always handled my concerns professionally

Have always handled my concerns professionally Reviewed on: 1st May 2024

It's been such an easy process.

It's been such an easy process. No more worrying sleepless nights.... friendly and understanding people Reviewed on: 1st May 2024

Peace of mind and excellent service

Peace of mind and excellent service Reviewed on: 1st May 2024

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