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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Top support

They help me so much over the lock down. Very understanding and supportive. Which gave me peace of mind though a dark time. Reviewed on: 4th September 2021

Very helpful

Very helpful in going over debts and issues with them before setting up a plan to deal with them. Reviewed on: 4th September 2021

Simply amazing!

At at time when I hit rock bottom didn’t know where to turn, Stepchange were simply amazing and helped turn my life around with their support and for this I will be forever grateful. Reviewed on: 4th September 2021

Excellent Service

Excellent Serviice. Friendly professional staff. Signing up to Step Change has been a life saver for me. Reviewed on: 4th September 2021

Excellent service

I'm coming up to the end of my DMP and Stepchange have been life changing for me. I no longer suffer broken sleep, I am able to manage my money successfully and for the first time in my life I am able to use credit without getting into unmanageable debt. 100% recommend Stepchange. Reviewed on: 4th September 2021

Lifesavers

Help me get out of financial nightmare Reviewed on: 4th September 2021

First class

The best and the easy way to get out of dept Reviewed on: 4th September 2021

Simple & easy service

Always friendly & knowledgeable staff makes the whole process easy & painless Reviewed on: 4th September 2021

they save us

Help us out when we were feeling hopeless and supported us along the way Reviewed on: 4th September 2021

Helpful, compassionate, professional

Stepchange really got my finances in order, such a huge relief. They gave me the best advice and sorted everything out for me Reviewed on: 4th September 2021

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