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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent Service

Excellent Serviice. Friendly professional staff. Signing up to Step Change has been a life saver for me. Reviewed on: 4th September 2021

Excellent service

I'm coming up to the end of my DMP and Stepchange have been life changing for me. I no longer suffer broken sleep, I am able to manage my money successfully and for the first time in my life I am able to use credit without getting into unmanageable debt. 100% recommend Stepchange. Reviewed on: 4th September 2021

Lifesavers

Help me get out of financial nightmare Reviewed on: 4th September 2021

First class

The best and the easy way to get out of dept Reviewed on: 4th September 2021

Simple & easy service

Always friendly & knowledgeable staff makes the whole process easy & painless Reviewed on: 4th September 2021

they save us

Help us out when we were feeling hopeless and supported us along the way Reviewed on: 4th September 2021

Helpful, compassionate, professional

Stepchange really got my finances in order, such a huge relief. They gave me the best advice and sorted everything out for me Reviewed on: 4th September 2021

Saviours

Step change have saved my life, before turning to them I was struggling to get by every month. I was severely depressed and anxious about my financial situation. Step change acted quickly and put my mind at ease, since asking for help I feel next to no pressure around my finances as they have been so supportive. Talking to step change was the best decision I made. Reviewed on: 4th September 2021

Peace of mind

Very pleased with the service and advice Step Change has given us. It's great to know there is a listening ear should we need it. Reviewed on: 4th September 2021

Helpful

Very supportive and non judgemental. Provided advice at a difficult time Reviewed on: 4th September 2021

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