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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

A life saving company

StepChange has literally saved me from extreme despair with their handling of my financial problems after the death of my husband who left a lot of debt. I owe them my life. Everyone I ever spoke to was so kind and reassuring. Reviewed on: 4th September 2021

Helpful Customer Services

This organisation has been very helpful and the customers services is very adequate and always in time and accurate . Reviewed on: 4th September 2021

Very helpful and understanding

Step change have really helped me get back on track with my life. When my circumstances have changed sometimes at my yearly review they have always helped me and been understanding. Reviewed on: 4th September 2021

Life changing help

This organisation provide financial advise and guidance when people are at their most vulnerable. They made everything so easy and were supportive and helpful. I’m so grateful for all their hardwork Reviewed on: 4th September 2021

Excellent advice and service

Have been with step change for a number of years now and have always received excellent and relevant advice and service from them and they have helped me tremendously to get my finances sorted Reviewed on: 4th September 2021

Trustworthy company

Very understanding, helpful,and explain everything that you want to know, Reviewed on: 4th September 2021

Debt management plan

I was getting myself down and digging a big hole,it was getting bigger,my sister told me about stepchange,it's the best thing I've done,really friendly and helpful on the phone,make you feel relaxed when you feel realy down. Reviewed on: 4th September 2021

peace of mind during tough times

we all make mistakes in our youth and eventually you have to pay for them, Stepchange was there to advise and guide us, once you face your problems and start on the road back the relief from all the stress is worth it alone, highly reccomend this company, we took ours heads out of the sand and they were there to help. Reviewed on: 4th September 2021

Saved my life.

Step Change I can say in my honest opinion, saved my life. The stress was getting too much. But their help lifted that crushing weight. Thank you Step Change. You deserve a his award. I hope you win. Reviewed on: 4th September 2021

Peace of mind

StepChange have helped me to sleep a little sounder at night. Not having the worries that my bills are not being paid. I have some control back now. They were easy to talk to and can be contacted if I have a problem. Reviewed on: 4th September 2021

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