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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

By far one of the best debt management companies to...

By far one of the best debt management companies to go for! Free and very helpful! Reviewed on: 1st May 2024

Friendly staff, understood how I felt when I was rea...

Friendly staff, understood how I felt when I was really worried. Online support and information was also super useful. Reviewed on: 25th April 2024

Very helpful and informative for my financial needs

Very helpful and informative for my financial needs Reviewed on: 31st January 2024

So far so good!

I have have been dealing with Step Change who are currently helping me set up a DMP. They have been so helpful and the two customer support ladies I have spoken to (Jo / Lille) have been so lovely. Answered any questions I had. I am hoping the great service continues on in to my DMP. Thanks, Ross Reviewed on: 30th October 2023

Would highly recommend

Easy to set up lots of help available. Wish I had done this along time ago Reviewed on: 3rd September 2023

The greatest

Stepchange have been a life saving charity for me. There customer relations team are wonderful and honestly this charity deserves the biggest reward. I cannot praise them enough and cannot put into words, how much they have supported me. Reviewed on: 1st September 2023

I love stepchange....

Stepchange are the best company and service!!! They listen, they advice and gave me options for me to choose from. I love them! And the people are very polite and know their job ethics and are professional! Reviewed on: 28th August 2023

Debt helpers

They were very helpful really help put my mind at ease. Made me feel that I wasn't alone. Nothing was to much trouble. Reviewed on: 27th August 2023

Stepchange

Helped me sort my finances and make my finances manageable Reviewed on: 27th August 2023

Help with debt

I have used stepchange as my finances got out of control. They have been amazing. I was very anxious but they took all the worry off me and helped me every step of the way. Very patient and absolutely lovely to deal with Reviewed on: 26th August 2023

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