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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

After being in debt for a while , i decided to conta...

After being in debt for a while , i decided to contact Step Change. I was worried about making contact and if i could be bothered with all the hassle which this may come with. Contacting STEPCHANGE was the best decision I had made. They explained everything to me in simple terms ( even i could understand this ) it was made easy for me . and i have never looked back. Thank you Stepchange and thank you to all your amazing staff Reviewed on: 6th May 2026

Great Company I was struggling with debt through ill...

Great Company I was struggling with debt through ill health stepchange helped me so much im now stress free and back Reviewed on: 6th May 2026

Excellent Advice

Have found all advisors very helpful, knowledgeable and supportive, every time I speak to them they always have time to reassure me that I am not alone and give me confidence that I can ask them to explain things Reviewed on: 6th May 2026

excellent, explained the process in simple lay mans...

excellent, explained the process in simple lay mans words of a complicated process Reviewed on: 6th May 2026

Very supportive

I was so worried about my debts but stepchange have supported me every step of the way and I am very nearly debt free!. I can’t thank or praise them enough. Reviewed on: 6th May 2026

Don’t know what I would have done with you

Don’t know what I would have done with you Reviewed on: 6th May 2026

The best advice and support given

The best advice and support given Reviewed on: 6th May 2026

So friendly and any advice you need thay will help w...

So friendly and any advice you need thay will help with Reviewed on: 6th May 2026

They always assist but keep you on track too

They always assist but keep you on track too Reviewed on: 6th May 2026

Superb advice & help - took a weight off my...

Superb advice & help - took a weight off my shoulders Reviewed on: 6th May 2026

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