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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16836 reviews)

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4.92

Based on 16,836 reviews, last reviewed 22nd May 2026

102000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good very helpful and quick to use Good and quick to use and very helpful Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16836)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Debt experts

Stepchange instantly put me at ease and made me realise that there was a way forward Reviewed on: 4th September 2021

Very satisfied

The best thing I did . Now I can reorganize my life Reviewed on: 4th September 2021

Feeling positive

Step change has helped me tackle my debt problems, in the past I was struggling a lot financially but now I’ve got my debts under control and feel more positive about the future a big thank you to step change and I will recommend them to anyone who needs help with their debts! Reviewed on: 4th September 2021

Wonderful work

I approached step change when I was struggling with debt and unable to maintain food on our table because I had dug myself in so deep and trying to stay on top. I was unable to sleep at night with worry They changed my life they help me with a budget contact my creditors and now I’m on a payment plan and able to support my family and sleep knowing the end in sight soon I will be debt free Thank you Step change truly are amazing Reviewed on: 4th September 2021

Life changing help

I went from burying my head in the sand to having a plan. Reviewed on: 4th September 2021

Great service

Always there to help in difficult times Reviewed on: 4th September 2021

Step change has been very helpful for me

If l need to down my pays they are alway there for me Reviewed on: 4th September 2021

High quality

Very professional. Step Change was very helpful for me and I recommend for everyone who has been in difficulties financially. Thank you Step change. Reviewed on: 4th September 2021

Change so many lives

Words can’t explain how helpful and amazing step change has been Without them I would be lost ! Not only helping me but they help my sis come out of spiralling debt and many more alike They don’t judge and any issues whoever small or big they go the extra mile to help resolve. So many ppl can today sleep at night and wake up in morning without fear. Congratulations step Change With our u I would not be here. X Reviewed on: 4th September 2021

Professional

Staff are always helpful and deal with any situation in a professional manner.. Reviewed on: 4th September 2021

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