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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,836 reviews, last reviewed 22nd May 2026
102000% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good very helpful and quick to use Good and quick to use and very helpful Reviewed on: 22nd May 2026
Paul w's avatar
Paul w

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16836)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Changed our lives

5
I found the staff to be supportive,non judgemental and incredibly empathetic. Reviewed on: 4th September 2021
Jeremy Fuggle's avatar
Jeremy Fuggle

Help when needed

5
I found them very helpful and understanding. They went through all the choices available to me, explaining each one in detail ensuring I had the right fit for me. Reviewed on: 4th September 2021
Kelly Anne Hannaby's avatar
Kelly Anne Hannaby

Life saver

5
Wonderful team great service, the team are non judgemental they understood my plight and have since helped me take control of my debt burden while I focus on rebuilding and restructuring my finances. Reviewed on: 4th September 2021
Ehis's avatar
Ehis

Support

5
Stepchangevhave been so understanding and helpful the staff are very pleasant and experienced. Reviewed on: 4th September 2021
Steven Ridley's avatar
Steven Ridley

Help when needed

4
When I hit an old time debt low I contacted StepChange and they helped me to regain control of my debt and manage it effectively. The stress and worry was relieved as debtors finally stopped contacting me. I can’t thank them enough Reviewed on: 4th September 2021
Gill Arnell's avatar
Gill Arnell

No more sleepless nights!

5
From the moment I spoke with the team, the stress pressure was off my shoulders. I’ve been with them for many years and in about 3 years I will be debt free! The whole system works really well, I do online reviews and view my statements that way too. They deserve an award! Reviewed on: 4th September 2021
SarahS's avatar
SarahS

Excellent customer service

4
Since I joined step Change I don’t have stress anymore. I receive my statement and update of my Debts every time. I thank Step change team for being there. Reviewed on: 4th September 2021
Thatayaone 's avatar
Thatayaone

Life changing

4
Step change has changed my life around . I have been in debt for a while and would have panic attacks and could not sleep due to the worry . I got InTouch with step change and after a lengthy chat going through what I can afford I can now pay back my debts at an affordable amount each month . The stress has been a weight lifted of my shoulders . My credit score is also improving . So a massive thankyou for your help step change . There is light at the end of the tunnel . Reviewed on: 4th September 2021
Nathan Jones's avatar
Nathan Jones

Step change has helped me through some harrowing financial trails. Professional and absolutely brilliant.

5
I was widowed eight years ago and inherited some joint name and business debts. I also went to university to retrain as a nurse. This all resulted in overwhelming debt problems which thanks to Step change are almost behind me. Reviewed on: 4th September 2021
Toni Morris's avatar
Toni Morris

Customer centered

5
The customer not the debt ...is at the centre of Step Change....it trusts, guides and supports you to make the changes you need to make to take the steps towards debt freedom.... Reviewed on: 4th September 2021
Jenny Shaw's avatar
Jenny Shaw

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