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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helpful, supportive.

I contacted step change because my circumstances changed and I was really struggling to manage everything. I get supported for day 1, helpful and understanding staff made me feel confident and less stressed and anxious. My debt is now manageable and I know it will be paid back. I have phoned and the staff are all amazing. Couldn’t thank them enough. Reviewed on: 13th July 2023

A solution when I thought there wasn't one

Step change offed help when I thought I was in a situation that had no solution. They were extremely helpful, understanding, patient, none judging, and created a solution for my financial car crash I'd found myself in. I am now able to Repay my debts in an affordable manner that was tailored to my needs and removed the stress of debt allowing me to getbon with my life. Reviewed on: 13th July 2023

Life savers

Contacted these guys as my debt was out of control and they have worked with me to help me manage my money and pay what I owe in a manageable way and time frame. Always quick to answer my calls and provide me with a solution and information which makes my life a lot easier than it was and have no worries now. Thanks step change. Reviewed on: 13th July 2023

piece of mind

the help you get gives you piece of mind and stability Reviewed on: 13th July 2023

Change my life

Can now relax a little more with there help Reviewed on: 13th July 2023

Excellent service and not judgemental

Service was excellent with a dept plan in place which I could manage it very reassuring and kind Reviewed on: 13th July 2023

Relief

This charity is so helpful. Debt is frowned upon and hard to escape for the majority of households. When you speak to them they’re just human beings wanting to help people in crisis. They put you at ease and help find the solution for each individual. Amazing! No more sleepless nights and worries. Thank you Step change you’ve taken so much stress away Reviewed on: 13th July 2023

Life changing debt advice

I can only describe the step change service as life changing. At a time where things were extremely difficult it was good to know that there is this level of help. Every single person I spoke to gave me the best advice plus really understood and help reduce my stress levels. Thank you Step Change Reviewed on: 13th July 2023

Absolutely Life Changing

Thanks to the service, professionalism, and caring staff at StepChange, I finally feel in control of my debts and my finances and can honestly say that they have change my life for the better. I would recommend them to anyone struggling with debts, they make the whole process so simple and straightforward. Life gets in the way, and they understand that things might change but they are always happy to adapt and help. Reviewed on: 13th July 2023

Great advice

I was told about step change by a friend and when I contacted them I got very good advice and they are now helping me with a DMP to help me with dealing with my finances. Reviewed on: 13th July 2023

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