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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

They have helped me so much

Great at giving advice and support nothing was too much trouble so glad they were around when I needed help Reviewed on: 3rd September 2021

Help without judgement

We can all fall on bad times and it doesn't make you a bad person, Stepchange offer help and guidance without judgement when you need it most. I no longer worry about my debts as I know they are decreasing, this is not something I could have done without their assistance Reviewed on: 3rd September 2021

Saved from the depth of utter despair

I was given a life line. I was a full time working single parent drowning in debt. I was saved by a simple phone call. The relief and hope this charity brings to ordinary people who unlike some doubters might believe, are trying to do everything to make a better life for their families. Are working but you never know what's around the corner. This charity saves lives. Thank you! Reviewed on: 3rd September 2021

Got me out of trouble

Very very good and honest, very understanding and very little to do from a customers point of view. Reviewed on: 3rd September 2021

Amazing Service

Stepchange have been amazing with helping me pay back my debts and organising my spending / budgeting. Over the years it has given me piece of mind and soon I know that I'll be debt-free thanks to Stepchange. I would highly recommend them to anyone. Reviewed on: 3rd September 2021

Very understanding/efficient listened intensely to all my questions

Friendly / understanding company Reviewed on: 3rd September 2021

Simply Amazing

I really don't know what I would have done if it wasn't for Stepchange Debt Charity. They have helped me and my family so much after we lost our income. Very helpful and supportive. Reviewed on: 3rd September 2021

Awesome

Thanks for all the support your staff give Reviewed on: 3rd September 2021

Step up to Step Change

They are always friendly and polite and genuine people. Reviewed on: 3rd September 2021

Great help

After their help a great pressure was lifted of me ! Reviewed on: 3rd September 2021

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