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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Incredible

Very nice and lovely people to deal with to help manage your creditors. Reviewed on: 3rd September 2021

Sorted my finances

I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

Life-changing Service

Step Change helped me to face reality without fear, and get on with my life. Reviewed on: 3rd September 2021

They are great and friendly people, willing to help those in need.

I was in massive debt without knowing what to do, I was recommended stepchange and it changed a dire situation into a manageable one, they talked me through everything and helped me with talking to my debters. Thanks to them I'm still here. Reviewed on: 3rd September 2021

Excellent, truthful and reassuring.

I went through a low in my life and they have and are contributing in rebuilding it, allowing me help when I e needed it the most.. I'm getting there... They are supportive, non judgemental and effective. Can't thank them all at stepchange enough. Reviewed on: 3rd September 2021

Helped me

Stepchange helped me get my finances in order. Reviewed on: 3rd September 2021

Life changing help ....

Step change helped me through a really rough patch. Never judgemental and always a phone call away. Reviewed on: 3rd September 2021

Very good

Understanding and helpful great customer service Reviewed on: 3rd September 2021

Excellent service

When my daughter hit rock bottom StepChange helped me start to rebuild her. Reviewed on: 3rd September 2021

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