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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,846 reviews, last reviewed 25th May 2026
102500% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026
John's avatar
John

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

5
The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025
L N's avatar
L N

Great Service

5
Very helpful & supportive service providing sound advice Reviewed on: 3rd September 2021
Jenny Booth's avatar
Jenny Booth

The help I have received has been wonderful very understanding of each individual's circumstances.

5
When your Bank actually praise them and say I have made the right choice by going to Step Change says it all. Reviewed on: 3rd September 2021
Tracy Ruffles 's avatar
Tracy Ruffles

Life saving

5
This company stepped in & made an agreement with my creditors allowing me to breathe & give me my life back Reviewed on: 3rd September 2021
sbgabbidon1@gmail.com's avatar
[email protected]

Excellent

5
Excellent customer service and care. Staff show compassion and care for the customers they help. Reviewed on: 3rd September 2021
Kirsty Barrell's avatar
Kirsty Barrell

Peace of mind

5
After contacting Step change they gave me back my peace of mind and made it possible to move on with my life. Reviewed on: 3rd September 2021
Stephanie Mitchell's avatar
Stephanie Mitchell

The best decision I ever made was to go to Step Change

5
After a financially ruinous divorce I was desolate. Step Change helped me see that dark period of my life through to sunnier times. Reviewed on: 3rd September 2021
James's avatar
James

Really helped me

5
Without these i really wouldnt know what i would of done Reviewed on: 2nd September 2021
Kerry Reeby's avatar
Kerry Reeby

Peace of mind

5
They saved my sanity and supported me at a very low time. Reviewed on: 31st August 2021
Jan Utterson's avatar
Jan Utterson

Amazing company and great service would be lost without them

5
Stepchange literally saved my life, I went from sleepless nights and dreading everyday to being debt free just a few days ago. Would highly recommend, the people are so nice and non judgemental. Reviewed on: 29th August 2021
Megan hammond 's avatar
Megan hammond

They go the extra mile

5
As well as consummate proffesionalism, the staff are ultra friendly and exceedingly helpfull to find the best way forward for me. They make me feel that I am their only client. Reviewed on: 29th August 2021
Annie goulding's avatar
Annie goulding

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