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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent communication and understanding

Very understanding and sympathetic to your situation, didn't feel patronised or shamed, helped me set an affordable amount to repay each month, online app very easy to use to keep check on statements etc, ALWAYS there to help, don't know what I would have done without them Reviewed on: 9th July 2023

Step change gave me hope

I couldn’t fault how much step change eased my financial situation. I would recommend them to anyone who is struggling financially. Reviewed on: 9th July 2023

Don't wait act now!

I buried my head in the sand for such a long time before contacting these guys and it was such a stupid mistake.. They have turned my life around and I'm in a better place than I've ever been.. Thankyou step change.. Reviewed on: 9th July 2023

So helpful

Advisors were courteous and non judgemental when helping me with an extremely worrying time Reviewed on: 9th July 2023

Fantastic caring company

Absolutely 10/10 for service and the staff are so caring. Reviewed on: 9th July 2023

Fantastic

When my autistic daughter lived with a partner she paid money rowards bills only to find on separation he hadn't paid them. We were sick with worry. Step change completely sorted the whole problem and are so helpful every step of the way. We can now sleep at night and are stress free. Thank you step change. Reviewed on: 9th July 2023

Very highly recommended

This charity has been a big help to myself and could be life changing for individuals , I would highly recommend this company. Reviewed on: 9th July 2023

Made me feel like I was not the only one worrying about my dept

Any one I spoke to were so helpful realy helped me sort every thing out Reviewed on: 9th July 2023

Helpful

Stepchange is an amazing company who have the capacity to help with your financial situation. Reviewed on: 9th July 2023

A lifeline!

I fell on hard times after my wife left and I lost an entire income. Step Change were both compassionate and caring but, worked out an entire plan which enabled me to manage my finances going forward and, crucially, alleviated all of my worries during this taxing and emotional time. I have nothing but praise for this invaluable company. Reviewed on: 9th July 2023

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