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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Excellent,! honest and helpful advise

The best advice and support by people who care. Extremely helpful, honest advice. Really feels like your listened too and fully supported. Reviewed on: 8th July 2023

Very helpfull

The staff were considerate and helpful through the process Reviewed on: 8th July 2023

Outstanding and impactful care and advice

I have been helped by this organisation with debt advice and practical support. All my interactions with the individuals in this team have been calm, positive and supportive at a time of great stress and anxiety. Even the admin communication is carefully thought through so as not to add further stress and anxiety, I feel they pay attention to the impact of financial stress on an individual’s mental health. I can honestly say this charity has helped and guided me clearly through the practical steps of working towards clearing debt but also has significantly impacted my mental health with the calm and positive nature they have brought to the service. I am happier as a result of using this service. I already have recommended step change to friends and family and would strongly encourage anyone seeking support or guidance with debt to contact them without delay. Thank you for all your good work. Reviewed on: 8th July 2023

I can't praise this organisation enough

Step Change have helped me to get out of the financial hole I was in and get back on my feet again. Their service, right from the start, has been person-centred, giving me available options along the way. I have managed to get in contact straight away when I've needed to and I've had my own case worker, who knows me personally and I feel the support and understanding I've been given couldn't be improved upon. Step Change deserves thls recognition and I recommend them to anyone without hesitation. Reviewed on: 8th July 2023

Amazing

Really helped me out when was getting into a bad place with my debts,understood my situation and got placed on DMP,now im on the right path with my money issues Reviewed on: 8th July 2023

Recommended Debt Managment Co

Consolidated all my interest growing debts into a managable one monthly payment, good advice given thorughout the process Reviewed on: 8th July 2023

Friendly support & Advice

Genuine caring staff who empathise with you & steer you down the road to being in financial control. Reviewed on: 8th July 2023

Best

Fast help. Reviewed on: 8th July 2023

Keep up the good work

I recommend step change very helpful and friendly and help me with my debt Reviewed on: 8th July 2023

Caring and Compassionate

An easy to navigate online system along with caring individuals who work for the company, helped me move forward. Everyone's circumstances are different and come with different worries. These days DEBT is probably the no.1 worry for most people. Helping individuals to get the best solution is important and that's where Step Change Debt Charity did! Open, honest, empathetic are a few word I would use to describe them. Thank you for helping! Reviewed on: 8th July 2023

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