Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16840 reviews)

View other StepChange products

4.92

Based on 16,840 reviews, last reviewed 23rd May 2026

102200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Truly Wonderful

A friendly voice & a ray of sunshine when things got so terrible. We’ll be forever grateful of their help. Reviewed on: 6th August 2021

They are amazing

Step change actually changed my life!!i was in debts and stressed until when i got introduced to them,my case got handled well and I’ve been the happiest person ever since!!they’ve always been there,so helpful and caring!thank yop step change for taking me out of depression I appreciate you Reviewed on: 6th August 2021

Lifesavers

Absolute saviours so professional and helpful. I don’t know what I would of done without the help and support. I thank you for helping my family’s future. 100% should win this award. Thank you from the bottom of my heart. Reviewed on: 6th August 2021

Amazing in a Crisis

It's the people that make Step Change amazing. They are compassionate and listen without judgement and they are very understanding. I am glad I went to them once I got over my shame in finding myself in the situation I did. Thank you Step Change. Reviewed on: 6th August 2021

Great service

Such a brilliant service, they’ve helped me out of a dark place in my life. And a weight has been lifted. Reviewed on: 6th August 2021

Great Service

Great Service and Helpful all time made me feel less stressed after the first call and heading the right direction Reviewed on: 6th August 2021

Sardar

Save people’s life by helping them restart they life again Reviewed on: 6th August 2021

Just brilliant people

Best help I have ever had, most understanding people ever. Reviewed on: 6th August 2021

Amazing

So helpful and reassuring. Definitely recommend their service. Reviewed on: 5th August 2021

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.01 from 3 reviews
Debt advice
from National Debtline 4.31 from 7 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 87 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub