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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16847 reviews)

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4.92

Based on 16,847 reviews, last reviewed 25th May 2026

102550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Superb!

They're helpful and friendly. You simply can't go wrong engaging with them. Reviewed on: 5th August 2021

Relief

Xlent service with very helpful and understanding people lifted a massive weight of my shoulders Reviewed on: 5th August 2021

Best thing I ever did

It has took me almost 4 years to be debt free, it was the best decision I have made, no hassle just impartial advice to get me on track and in control of my finances. I would urge anyone to consider Step change as an option to becoming debt free and sleeping well to be able to cope. Reviewed on: 5th August 2021

kept me alive

I was on the brink of suicide before I contacted step change. such a wonderful none judgmental, understanding team of people ever. I owe my life to them. Reviewed on: 5th August 2021

Top class support for people struggling with debts.

Very helpful and supportive of the whole process. Reviewed on: 5th August 2021

Exellent service .

I was in bad debt around 13,000 and was paying a fortune in interest ,didnt know what to do i came across cccs and they helped me set up an iva,now years later i am owing less than 3,000 and the creditors stopped charging me inrerest,highly reccomend to anyone in debt you wont look back .And the peaple are so helpfull and supportive.Thumbs up all round. Reviewed on: 5th August 2021

Smazing

Step change have help me get through some very difficult due to my debt problem! They’ve helped me get in control with my finances I don’t know where I would be today without them! They surely do deserve to win this reward! Thanking you for your continued support! Merry Millward Reviewed on: 5th August 2021

Our luck changed...

Our luck has changed for better when Step Change took over our debt management. It's very professional staff reassure us and advise what we should do and how. I would highly recommend Step Changed to anyone in my family and friends circle. We will stay with them as long as we will need to! Reviewed on: 5th August 2021

Fantastic charity

I have had always good responses from stepchange i would recommend to anyone who has financial problems Reviewed on: 5th August 2021

Brilliant company

At the most worrying time stepchange make everything seem ok. They put you at ease and the people you speak to are fantastic at making you feel easy about money woes. Every time you speak to them they are more than helpful and I would recommend anybody who gets themselves into money problems to give them a call. Brilliant Reviewed on: 5th August 2021

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