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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helped me get my life back!

I was in a terrible place at Christmas two years ago... moved house doing it up and spent far too much but mostly on credit cards! I was a fool but with Step Change and one phone call it has brought a light at the end of a long long tunnel! I am in a bunch better place with one payment a month I will be debt free in a little over two years!! I can now sleep at night. Thank you. Reviewed on: 5th August 2021

stepchange can talk to our creditors

Looking at our income and expenditure we can work out a sum of money we can afford to pay towards our creditors. Stepchange helps it get through and we owe less every month Reviewed on: 5th August 2021

Step Change literally changed my life

I was struggling every month and couldn’t make ends meet. I’m a single parent with 2 dependants and dreaded the post arriving every day. Step Change sorted everything for me and we’re so kind a helpful, never once making me feel like the failure I thought I was. I’m watching my debt reduce every month in a manageable and satisfying way! Reviewed on: 5th August 2021

Excellence; with care and understanding and debt service tailored for my needs

I had no direction/ solution to my increasing debt problem until got in touch with stepchange. The phone calls, online service and support provided is one of excellence. Now I am in control of my debt - Thanks step change. Reviewed on: 5th August 2021

Life changing

Prior to StepChange our life was a constant worry, then when bills weren’t getting paid and debt spiralling out of control we felt the only way was declaring bankruptcy and losing the house. Our financial advisor suggested SC. Since then we have our lives back, over half the debt has been repaid, all bills get paid on time, we can afford modest Holidays and most of all our family is happy. We are still some way off being totally sorted but we can definitely see light at the end of a very dark tunnel. I can’t thank SC enough for giving us our life’s back. Reviewed on: 5th August 2021

A lifesaving charity

We were using payday to cover the credit card bills and then relying on the credit cards to eat and live. A horrible stressful juggle of finances. Step Change did not judge our dilemma and helped us every step of the way to becoming debt free. Reviewed on: 5th August 2021

helpful and caring.

Some years ago due to various circumstances my money problems became unmanageable.I approached Stepchange ( in it's previous incarnation) .They were non-judgemental and took a lot of time making sure that the right solution was put in place.Since then they have always been understanding when odd emergencies have occurred.I am now getting towards the end of debts and cannot praise them highly enough. Reviewed on: 5th August 2021

Life saving

Step change made me see a positive future again. I’ve recommended them to everyone who has mentioned money troubles. They’re professional, kind and completely understanding. Reviewed on: 5th August 2021

Best debt management

It was so easy to speak to Step Change and they made me fill like I was a normal person and never judged me. They sorted out a monthly payment plan which was affordable for me. The whole experience was great. Reviewed on: 5th August 2021

Step Change takes away the worries of debt

Step Change set up a DMP for me and I snow sleep at night. Due to illness I was unable to work and pay my credit card bills. I am now on track to be debt free. It was easy to set up and stopped phone calls and letters asking for payment. I would recommend anyone in the same situation to contact Step Change to help. Reviewed on: 5th August 2021

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