Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17711 reviews)

View other StepChange products

4.92

Based on 17,711 reviews, last reviewed 27th May 2026

143850% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful There is always a calm and helpful person to help. Good advice and clear information Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17711)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Outstanding service and support

Since the moment I first contacted Step Change they have been nothing short of magnificent; all there dealings with me have been considerate and professional. Throughout the whole process they have been informative and supportive. I cannot praise them enough. Reviewed on: 4th September 2021

Step change is the best debit option for me which works

I am happy with the way step change keeps intouch. Reviewed on: 4th September 2021

Fantastic people to work with

Big thanks to stepchange for getting me and my family back on track and making us able to sleep at night without the stress. Reviewed on: 4th September 2021

Amazing people

These people are brilliant I approached them in February 2017 and as of September 2021 am now debt free Reviewed on: 4th September 2021

Saved my Life

All positive, the weight shifted off my shoulders and I could sleep at night. Don't delay, start ASAP with Stepchange. Reviewed on: 4th September 2021

Thank you

Cant thank you enough. Super helpful and friendly staff, really put me at ease and worked my DMP for whats best for me. Thank you Reviewed on: 4th September 2021

Friendly reassuring support

Cannot recommend step change enough. They were so supportive when we were in our hour of need and worked very hard to help us out as quickly as possible. Reviewed on: 4th September 2021

Happy again no worries

Very easy to set up diffcult to finiallyrealise you have no one else to turn too Reviewed on: 4th September 2021

Supportive and Easy

Stepchange have been pivotal in supporting me to become debt free. At no point did they make me feel less of a person because of my circumstances. Would recommend them to anybody who needs help with overwhelming debt. Reviewed on: 4th September 2021

Very professional

Service always good and helpful Reviewed on: 4th September 2021

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Intrum 3.41 from 4 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub