Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

View other StepChange products

4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great people

Saved my life, thank you Stepchange. Reviewed on: 5th August 2021

Genuinely life changing

Helped me when I had no idea where to turn. Non judgmental advice and a reassuring voice on the phone assisted me out of the debt i was in. I’ve recommended them to so many people I know and I can’t speak highly enough of them Reviewed on: 5th August 2021

Stepchange took the pressure of me immensely

I was so overwhelmed by my debts robbing Peter to pay Paul. I just couldn’t carry on. I cried phoning stepchange but straight away I was listened too, understood and not judged. I am paying off my debts now slowly but without the added pressure I felt before. It’s manageable now. Reviewed on: 5th August 2021

Stepchange changed my life.

I have been with Stepchange for several years and without them, I would have drowned in debt and become increasingly depressed with my out of control situation. Reviewed on: 5th August 2021

Amazing staff

Step change has the most wonderful patient people working for them with fab advice Reviewed on: 5th August 2021

Great experience

Step Change have made a real difference to our life. Since going on a debt management plan, we’ve really seen an improvement in our financial situation. They’re great with advice and help when you need it Reviewed on: 5th August 2021

Really helpful

Good experience . Excellent communication Reviewed on: 5th August 2021

Excellent People

Thanks so much for all of your help through my difficulties. You have taken such a big weight off my mind & I will be eternally grateful to you for your help & advice Reviewed on: 5th August 2021

Angels!

Stepchange took so much pressure off me. I don’t know where I’d be without them! Reviewed on: 5th August 2021

Very helpful and helped my mental health challenges with their service

Very helpful and helped my mental health challenges with their service Reviewed on: 5th August 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt advice
from Money Wellness 4.89 from 5798 reviews
Debt advice
from My Debt Plan 4.81 from 377 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub