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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I felt so ashamed at my age to get into debt

Step change made me feel better about myself by being understanding, supportive and sorting out my debt with an affordable plan of action. They took all the worry away from me by consolidating and informing all my debtors. I cannot thank them enough and they were no charges for the exceptional service. I can't thank them enough. Reviewed on: 7th July 2023

Great service

Step change originally helped me to get my debts in order. They were friendly, non-judgemental and very reassuring. They are always helpful when I contact with queries now about my account or have questions regarding debtors. Reviewed on: 7th July 2023

Amazing

Step change are amazing gave me peace of mind when i didnt think there was any solution wish i contacted them much earlier they don't judge very helpful and supportive cant fault them Reviewed on: 7th July 2023

Best Debt Management

Step Change help me before until I debt free. But with this government and cost of living gone up, I am for the second time fall in to debt again. I contract Step Change for help and Step Change put everything on plan. Reviewed on: 7th July 2023

Took a weight off my mind.

I was able to go through all my finances and pay off all my debts in one affordable payment plan. There was no judgement and all staff were polite and very sympathetic. I was so relieved ro finally get my debts in control. Reviewed on: 7th July 2023

Very Helpful

They are very kind and polite, they help you every step of the way. And they would calculate your expenses and sort it out for you. You will have a big relief Reviewed on: 7th July 2023

I was lost and now I am found

A comprehensive service. Easily accessed and reliable. Amazing turn around time. Very good follow up. I can access my account anytime online. Being able to talk to consultants by phone if needed gives me peace of mind. Reviewed on: 7th July 2023

Excellent service

Not been with them long but they're are good at what they do Reviewed on: 7th July 2023

Fantastic service @ Step Change

Very efficient, they reply straight away and you feel you are in professional hands. Highly recommended Reviewed on: 7th July 2023

Life Saver

I was in so much debt and did not know where to turn. Thankfully Step Change has changed my life. They have helped me set up a payment plan with my debtors and I now just make payment a month and Step Change deal it out for me. Reviewed on: 7th July 2023

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