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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18084 reviews)

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4.92

Based on 18,084 reviews, last reviewed 28th May 2026

161750% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Without the support of Step Change I don’t think I c... Without the support of Step Change I don’t think I could have tackle my dent problems and felt safe to do so Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18084)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing

Ringing Stepchange was the best phone call I have ever made. They have helped me turn my life around and helped me to with advice to learn to live again and not be afraid of the postman coming, the phone ringing or answering a knock on the door. Thank you. Reviewed on: 12th August 2022

Literally a life belt in a sea of depression

Feeling suicidal and depressed after loosing my job and been out of work for 12 weeks I couldn’t keep up with my debt repayments. Step change helped me consolidate my repayments into a monthly affordable amount. I was at my lowest ebb, suicidal and could see no way out. They literally saved me Reviewed on: 12th August 2022

Excellent empathetic service

I was in a very bad and worrying situation after paying for an unexpected funeral and I could not see any way out of my distressing situation . However Step Change came in with such friendly help and service to complete a debt plan to manage within my budget. They were life savers to me. Reviewed on: 12th August 2022

DEBT

Peace of mind. Thankyou StepChange Reviewed on: 12th August 2022

Helping when you desperately need someone

Absolutely could not fault the help I received huge peace of mind after I made that initial call Reviewed on: 12th August 2022

Non judgemental and supportive

I cannot put into words how this organisation has supported me and my husband. Each and every advisor I have spoken to have been consistent, supportive, knowledgable and most seriously have saved me, as at times I felt that the sleepness nights and constant worries of our debts were causing too much for me to bear on a day to day basis. Due to Stepchange and their continued support, there is light at the end of the tunnel. I am so thankful beyond words for them being here to help. Reviewed on: 12th August 2022

Step change debt help/support/advice

Been with them for five years now. Thanks to them I can live each day without getting overwhelmed by money. Another couple of years and I'll be sent free Reviewed on: 12th August 2022

Really helpful

One of the good guys who steer you in the right direction and make payments fair and affordable when you dig yourself a big whole and don’t see a way out these are the guys and gals to talk to for advice Reviewed on: 12th August 2022

Kind people ready to help

Sorted out what I thought was impossible to fix simply wonderful Reviewed on: 12th August 2022

Helping Hand

Step Change are always there to help in difficult times & they quickly advise creditors of changes in circumstances & reduction in monies due to current circumstances also a reduction in standing order as soon as possible hence helping finances Reviewed on: 12th August 2022

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