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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

They are a great company

They have been wonderful and really helped me though a very difficult time. I am now on track and sorting myself out with a lot of help from them Reviewed on: 31st July 2021

Put my mind at rest when I contacted Step Change

I was always treated with care and respect from the first time I contacted Step Change. I have followed a Debt Management Plan and am near the end of it now. Thank you Step Change. Reviewed on: 31st July 2021

StepChange helped me a lot when I lost my partner

Its a difficult circumstance to go through - loosing one's life partner and then having to deal with all expences and debts on your own. StepChange helped me deal with my creditors and prioritise my payments, so at least I had a peace of mind on that front! Thank you :) Reviewed on: 31st July 2021

Kind , informative and non judgemental

Step change saved my bacon at a very difficult time when I thought I would literally sink not swim. Thank you Reviewed on: 31st July 2021

I've received very good advice x information.

Would recommend to any body in financial differculty. Reviewed on: 31st July 2021

The right help at the right time

My business and personal debts got out of hand when I had an accident and the banks ran up my charges and I had to stop paying my loans and cards for the first time in 30 years . I felt unable to cope and and you gave me the ability to have the dignity to keep going and reassess my abilities to pay and be able to negotiate my future ! Thank you Reviewed on: 31st July 2021

Stepchange saved my life

At the toughest time in my life I reached out to Stepchange. They were amazing. Great business, great people Reviewed on: 30th July 2021

Excellent service

All round excellent service so easy to access and no stress knowing they manage debts for you staff so helpful and understanding on individual needs Reviewed on: 30th July 2021

Stepchange

Stepchange handled my case very efficiently and effectively making sure all my debts were paid on time ,this made me feel a lot easier knowing my bills were being paid on time.I would wholly recommend for anyone who has incured serious debts. Reviewed on: 30th July 2021

Taken a weight off my mind.

everything going smoothly. no complaints. Reviewed on: 30th July 2021

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