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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17327 reviews)

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4.92

Based on 17,328 reviews, last reviewed 27th May 2026

125550% increase in 5 star reviews

in the past 90 days

1100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic company Fantastic company listen to your worries and help you saw everything out they've been absolutely fantastic I could not have got through all of this dr... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Long and difficult process, unable to get hold of an... Long and difficult process, unable to get hold of anyone when you call. My debt is now so much worse because nothing is in place since January. It was... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17328)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very happy with their service

Helped me a lot during my struggles Reviewed on: 3rd September 2021

The best there is.

Stepchange are life changing. Debt is a worrying thing,it can make people ill and stepchange are there to help when you think that your world is falling apart.very helpful staff.its a big weight off your shoulders. Reviewed on: 3rd September 2021

A weight lifted

So helpful, non judgemental and give great advice. Reviewed on: 3rd September 2021

Great service felt relaxed

They took all the concern of debt from me. Most of the creditor are known to step change. It was great I set it up and all the worry I had were handled by step change. I would definitely recommend. Reviewed on: 3rd September 2021

Very helpful company

Step change has taken the weight off my shoulders and has helped me manage my debts in an affordable way Reviewed on: 3rd September 2021

Excellent service

Stepchange helped me when my debt situation got out of control and I felt I had no way out. I have been able to pay off my debts and I feel a weight has been lifted off me. Stepchange do fantastic work and should be recognised for this. Reviewed on: 3rd September 2021

Step change

Good service always and very helpful, Reviewed on: 3rd September 2021

Wonderful ...life engancing

My experience has been 100 % positive with Step Change Debt Charity.. The are kind ,empathetic and so helpful as soon as I connected with one of their advisors I was fully relieved and reassured . None of the advisors i have had help from has never sounded judgemental . I am truly thankful. Reviewed on: 3rd September 2021

Peace of mind !

Understanding staff who make no judgment and without knowing allow you a good night's sleep. Thank you for everything ❤ Reviewed on: 3rd September 2021

Put finances in order

I felt I had nowhere to go with the state of our debt. I was recommended this company and the minute I rang I felt so at ease. Wasn’t judged but helped me sort ourselves out. I knew we had taken out the loans etc and felt the banks was so happy to lend the money without checking if we could afford so felt them also responsible but knew we wanted to pay this money back and Step change helped us to do that. It’s taken many years but we can see the other side on the horizon and it looks and feels good. Reviewed on: 3rd September 2021

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