Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

View other StepChange products

4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Professional, Understanding, reassuring and peace of mind.

Without there help and assistance may not be here to carry out this review. Reviewed on: 28th July 2021

Excellent Company

Step Change are fantastic and saved us from financial hardship/ruin Non judgmental and wonderful listeners Thank You! Reviewed on: 28th July 2021

IM VERY SATISFIED WITH THEM

MY MONEY PROBLEMS WERE SORTED OUT WITH THEM WITH NO FUSS OR BOTHER IT ALL WENT VERY SMOOTHLY GREAT COMPANY. Reviewed on: 28th July 2021

Debt angels

Helped me so much , thank you stepchange. Reviewed on: 28th July 2021

great service

they are very helpful and non judgemental. It is very easy to do as they talk you though every step and you make payments to suit you. They make sure they cover all your outgoings and work out what you have left and make offers to companies on your behalf. Reviewed on: 28th July 2021

Amazing Company

Saved my life and was there when I needed them the most Reviewed on: 28th July 2021

Stepchange

Absolutely brilliant customer service they are very understanding really helped me through all the way keep you up to date with your plan just want to say thank you for all the help stepchange as given me thanks sharron klak Reviewed on: 28th July 2021

Very helpful

I had support from the beginning to the end. The staff is helpful and understanding. I totally recommend. Reviewed on: 28th July 2021

Load off my shoulders

Step Change took all my worries away and planned everything for me. They are so easy to deal with and handled all my debt problems in a friendly and totally professional and non-judgemental way. Reviewed on: 27th July 2021

Excellent service

I can now sleep and not worry it has given me control of my finances Reviewed on: 27th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 0.00 from 0 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from Intrum 3.41 from 4 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub