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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great advisors help me set up my repayment plan

Great advisors help me set up my repayment plan Reviewed on: 27th May 2026

Agents are clear and friendly, very helpful.

Agents are clear and friendly, very helpful. Reviewed on: 27th May 2026

Superb help when I wasn’t strong.

Superb help when I wasn’t strong enough to cope on my own Reviewed on: 27th May 2026

Helping me sonce COVID

I had to contact StepChange as my new job was suspended when COVID first hit. They have been wonderful looking after me since then. I cannot recommend them high enough! Reviewed on: 27th May 2026

Excellent advice from step change

Step change gave us excellent advice,we took control of our debts and took away the endless worry and stress Reviewed on: 27th May 2026

Non judgmental and really helpful guidance and advice

Non judgmental and really helpful guidance and advice Reviewed on: 27th May 2026

Absolutely amazing from start to finish puts your mi...

Absolutely amazing from start to finish puts your mind at rest Reviewed on: 27th May 2026

Forever Grateful

So grateful, the support from the team was incredible, no judgements just support. Help every step of the way, initial phone call, to help sorting creditors and debt managing plan, along with reviews and additional questions throughout my experience most importantly not being fightened every time the post came or the door knocking and eventually being able to sleep knowing everything was in hanc.. Highly recommend I've now completed my journey and will be forever grateful.My advice face up to your demons and pick up the phone, call Step Change. Reviewed on: 27th May 2026

Great help, very knowledgeable, patient and professi...

Great help, very knowledgeable, patient and professional. I was talk through step by step and constantly re assured Reviewed on: 27th May 2026

Very helpful, professional and knowledgeable.

Very helpful, professional and knowledgeable. Don’t make you feel bad at all. Reviewed on: 27th May 2026

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