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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Do not judge.

Step change for us has been a life saver, they are helpful, understanding, always polite and don't judge you. I cannot thank them enough for the help they have given us. Reviewed on: 25th July 2021

Wish I had heard of them earlier

Fantastic service. I was struggling with debts and this charity helped me so much. I can't thank them enough. They really are the best Reviewed on: 25th July 2021

Excellent customer service

I would not have had the courage to sort out my debts with my creditors if it wasn't for Stepchange. They have helped me turn my life around and I know that they are there if I need help and support. Reviewed on: 25th July 2021

Brilliant service

They are knowledgeable, understanding, compassionate..a good company to get help from Reviewed on: 25th July 2021

Saved my life!

I cannot express how much Stepchange have helped me. After months of worry, anxiety and stress, they helped me manage my finances and gain control of my life, I am paying my debts and do not feel the need or want credit. And whenever I have any concerns or worries, they're always there to help. I cannot thank them enough! Reviewed on: 25th July 2021

Excellent company

Excellent company helped me so much whem I was at lowest point so easy to talk to and they don't judge Reviewed on: 25th July 2021

A Helping Hand

with StepChange advising and helping the peace of mind that comes with this assistance is priceless to your state of mind, family and relationships. Can't thank them enough Reviewed on: 25th July 2021

Helping our family survive crippling credit card debts

If it wasn’t for Stepchange, I don’t know where my family and I would be right now. It doesn’t bear thinking about. Previously I had allowed the banks to automatically raise my credit limit, unchallenged, until I was caught in a never ending downward spiral of debt. The banks knew what they were doing, while I wasn’t cute enough to carefully manage what they had given me. Stepchange have proved to me for 6 years now, managing my debt and budgeting, that there is nobody better to turn to when you can no longer cope with the burden of your debts. Stepchange are angels, nothing less. I am a long way from clearing my debts but because of them I know how to budget, how to pay off debts and, more importantly, how to get by in the face of financial adversity. Thank you. Reviewed on: 25th July 2021

Empathic, practical advice

Always reassuring, knowledgeable staff, really help if you're in a hole Reviewed on: 25th July 2021

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

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