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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16850 reviews)

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4.92

Based on 16,850 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16850)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Great Help.

Took the stress out of sorting money problems. Reviewed on: 24th July 2021

Wish I had gone to them sooner

I was borrowing money to pay debts, and the pressure was making me ill. Then I spoke to StepChange the relief was enormous. Reviewed on: 24th July 2021

Nice, quick help

Very good experience, nice people who talking and try helping me. Reviewed on: 24th July 2021

Great

Been very helpful got me out of lots of stress great service and very good Reviewed on: 24th July 2021

very helpful whenever i have contact

overall attitude always none judgemental Reviewed on: 24th July 2021

So reassuring and compassionate

I think the connection is faulty - this is the 4th time I've tried to complete the survey Reviewed on: 24th July 2021

Sharon Monk

Step change has helped me sleep better help with my debt .they Don.t judge you .They so helpful .I Don.t know what I had done with out them Reviewed on: 24th July 2021

Made life manageable

Stepchange helped me to organise my debt payment so that I got my life back and took away the worry-I would never have been able to do that myself Reviewed on: 24th July 2021

My Crisis when Covid struck

When Covid struck my part time job stopped and I was laid off. The money I earned supplemented my pension and helped pay my dues. However although I applied for holiday space on my debts I was unable to fulfil my payments. I contacted Stepchange who within one week sorted all my issues, put my mind at rest and we are both almost up to a years review. It was all done on line or over the phone. Brilliant, brilliant help.....I would highly recommend Stepchange. Reviewed on: 24th July 2021

Weight lifter off our shoulders

So much time, empathy and support from all staff at StepChange, very much appreciated. Reviewed on: 24th July 2021

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