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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18197 reviews)

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4.92

Based on 18,197 reviews, last reviewed 28th May 2026

167200% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was struggle badly all my debt pulling up customer... I was struggle badly all my debt pulling up customer service was so supportive and kind when I called for advice and continue to be of great help Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18197)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life changing support

Supported, no judgement, moved the DMP along for me quickly. Fantastic online presence but also friendly and professional on the phone. I cried with relief Reviewed on: 28th July 2022

Dmp

Excellent service really understanding and non judgmental Reviewed on: 28th July 2022

Debt Management

Step Change Debt Charity is a wonderful organization which continues to give me the best advice with financial problems, and supports me through their understanding and empathy. Reviewed on: 28th July 2022

Excellent organisation

Very easy organisation to work with. Online review is very well set up and easy to use. Reviewed on: 28th July 2022

Solid Advice from a caring team

It took me a very long time to admit to myself I had a debt problem by which point I could see no way out. With much trepidation I called StepChange and that was my first step out of dark and troubled times. A great organisation with a fabulous team of people with a listening ear who absolutely don’t judge you. Reviewed on: 28th July 2022

Excellent service

Helped me when I had nowhere else to turn always helpful with excellent customer service polite caring and helpful staff Reviewed on: 28th July 2022

Professional service.

It's great to know you can pick up the phone for help if your struggling financially. Reviewed on: 28th July 2022

These people are fabulous

Every person that I have spoken to at StepChange has been amazing in supporting and helping me see the light at the end of the tunnel. Practical advice is great but more than that, they have made me feel that I am a worthwhile person even though I have worries galore regarding money. I said to the lady I spoke to for some time this week, who was going through my budget, 'You have made me feel like crying, but in a good way!' I can't say more than that - she made me feel great. Reviewed on: 28th July 2022

Great friendly but professional help

I've been using stepchange for years now and on the occasions I have needed to speak to someone they have always been friendly but professional. You never get the feeling that you are being judged for being in debt and that fact that they are a charity too gives you the confidence that they aren't just after making money out of your problems. Reviewed on: 28th July 2022

Fantastic, non-judgemental and super helpful.

They helped me when no one else would. The are very supportive and never made me feel inferior. Reviewed on: 28th July 2022

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