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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Always super helpful and accurate

Every discussion with step change always has a positive outcome, they are none judgement, professional and experts in their field. Reviewed on: 7th July 2023

Saved me

Without Stepchange i dont know what i would have done. Everything felt like it was closing in and their advice made me see the woods through the trees, Those staff might very well have saved my life. Thank you Stepchange Reviewed on: 7th July 2023

A way out of a rut at last

The help and advice Step Change provide is such a relief after being stuck in a pickle for some time, they have helped find a way our, so nice to be able to speak to friendly knowledgeable people as well as have excellent online services Reviewed on: 7th July 2023

Brilliant!!!!

So helpful and made me feel so at ease with a difficult subject to talk about. Great support and made everything so simple. Has helped me and my family in every way. Reviewed on: 7th July 2023

Amazing help

Step change has helped me to have piece of mind by managing my debts to my possibilities. I was struggling with depression and anxiety after the lockdown as I lost a dear one and step change has helped me to recover faith that I will be back on track with my finances. Thank you! Reviewed on: 7th July 2023

Brilliant debt advice service.

This company have helped me out twice once in past and just recently they have very good debt advice and management services. Reviewed on: 7th July 2023

Understanding

Step change have been supportive and continue to do so. They are knowledgeable and take a person centred approach to resolute financial issues. Reviewed on: 7th July 2023

Saved my life

They literally saved my life- no words can describe how wonderful they are Reviewed on: 7th July 2023

Excellent service and support

I can’t thank step change enough as they helped me with my debts I felt stuck and helpless due to my financial struggles and was embarrassed to speak to anyone about it but my friend convinced me and I managed to get the vital help I needed to get my finances in check. Would recommend them to anyone needing help and advice. Reviewed on: 7th July 2023

Very helpful staff

Very good service, and very helpful staff,thank you so much for your excellent service and help Reviewed on: 7th July 2023

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