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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

got my life back

stepchange has lifted a pall of worry from me, by arranging an affordable repayment of my debts. Reviewed on: 24th July 2021

Understanding, sympathetic

Everyone has been so supportive, sympathetic and understanding. Giving me great advice, especially this last difficult year during COVID when I was furloughed. They really care. Reviewed on: 24th July 2021

They are very helpful for us.

I could count on them because they turned out lives around when we need there help Reviewed on: 24th July 2021

Great help

I was drowning in a sea of debt and really stressed and got fantastic support and service Reviewed on: 24th July 2021

Supporting Step Change for 2021 Consumer Credit Awards

Step Change have provided an excellent service. After my first contact with Step Change I feel a better control of my situation and more positive about the future. Reviewed on: 24th July 2021

very helpfull

puts your mind at rest under difficult times Reviewed on: 24th July 2021

Very helpful and caring

Always available to help with no problems Always polite and helpful Reviewed on: 24th July 2021

great service

they are great and friendly and really understanding Reviewed on: 24th July 2021

Sympathies listeners and easy to deal with

Easy to talk to with lots of good information and advice Reviewed on: 24th July 2021

Thank you step change

I just wanted to say a huge thank you to step change as they've helped me out with my financial situation that I had got myself into and couldn't get out too but with their help I've been able to sort out my life a bit better now and and with the help I'm getting from them I don't have to worry about things so much now as I have worries and anxiety issues about everything especially my financial situation too. I'm so grateful for step change for all their help and I hope that they win. Thanks again step change. From Andrea. Reviewed on: 24th July 2021

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