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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Excellent service

Has been a big relief being able to sort my finantial concerns with a professional service. Also ALL the staff I have been in contact with have been kind, understanding and professional. Made me feel very supported through the process. Reviewed on: 7th July 2023

Debt Management Help

step change helped me get my finances back on track after a personal and work things changed and took all the stress and worry away Reviewed on: 7th July 2023

Amazing company who have helped and continue to help me.

They from day 1 ringing them they have never judged me just100% helped me with my finances through lots of years. Reviewed on: 7th July 2023

Excellent advice

Really helpful and sympathetic took the time to explain everything and answered every question with a full explanation and then set out a solution for every problem Reviewed on: 5th July 2023

excellent service, freindly so helful.

Stepchange organised a debt management plan. The team are so freindly, put you at ease. Just went through everything with you, your debts. Then organise a plan . I would recommend them too any one. Takes away the worrying, with one phone call. Reviewed on: 4th July 2023

Changed my life!

The last thing I needed suffering from stress and anxiety is money worries. I was put through to stepchange and they literally changed my life! Reviewed on: 4th July 2023

Mansoor Saeed

Very kind and helpful staff and very caring may God bless your all team members Reviewed on: 1st July 2023

Friendly and helpful

Had to use them twice in my life. They make a difference. Reviewed on: 30th June 2023

They were the light at the end of the tunnel.

They took away all the stress and fear and gave practical help when I didn't know where to turn. Reviewed on: 29th June 2023

Saved me really

I was sinking with all my debts and didn’t know where to turn until I was told about StepChange…All it took was 1 phone call and I spoke to a lovely companion lady that put my mind a rest and reassured me that it’s ok to ask for help and after I finished the call I felt so much better that I took a huge lungful of air and gently let it out and it gave me hope that I can see a light at the end of a dark passage….THANK YOU SO MUCH Reviewed on: 29th June 2023

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