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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Excellent

I was so worried when I first contacted step change, but they put me at ease and put me a plan in place, I an so grateful Reviewed on: 24th July 2021

Professional but Caring

I have found Step change right from the beginning of my long road out of debt to be both understanding,professional but most importantly giving me Sound advice with regards to my situation... Reviewed on: 24th July 2021

Great Service

Reduces anxiety and worry. Quickly gets you ball on track Reviewed on: 24th July 2021

Fantastic service

Step change have been a life saver. They have made it possible for me to keep my house and livelihood, by managing my debt and not letting me sink into poverty, and all my assets swallowed up by extortionate interest rates Reviewed on: 24th July 2021

Review

Best company. I was struggling with my debts and the company have helped me out massively Reviewed on: 24th July 2021

positive

very supportive took a lot of pressure off me easy to talk to Reviewed on: 24th July 2021

How To Pay Off Your Creditors Without Complications

Stepchange came to the fore when it comes to being in debt They made agreements with creditors for you to not pay interest on your debt and gave you the ability to pay off your debt in a manageable and efficient way. Reviewed on: 24th July 2021

My first call to Debt Change was My best decision.

The first phone call actually changed my life! My worries were lifted & I actually got some sleep. The person on the phone was so reassuring & helped set up a dmp which is still working. No blame, & debtors stopped hassling me because they know they are getting as much as I can afford. Reviewed on: 24th July 2021

Keeping Solvent

Thanks to Step Change, I've remained solvent these past 30 months. Without their help I 'd have found things so much more difficult and complicated. Reviewed on: 24th July 2021

empathy like no other

i talked to a few organisations about my difficulties which occurred due to some life changing events. Most were unhelpful at best but Stepchange were in the beginning amazing and have continued to be so if not better. The empathy, understanding and patience shown by their employees is just brilliant. Reviewed on: 24th July 2021

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