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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Life changing

5
Gone are the days of sleepless nights and constant worrying due to our debt issues. StepChange provided help and advise on ways we could finally manage our debt, helping us to get back on track financially as well as paying a manageable amount towards our debt. This has helped us to manage our money in our day to day lives, improved our credit rating and most importantly boosted our well being. Thank you StepChange. Reviewed on: 24th July 2021
Hayley's avatar
Hayley

Helpful Advice without judgment

5
Good people that give you help and advice when you’re down …… Reviewed on: 24th July 2021
Avicenna's avatar
Avicenna

Helpful

5
Very helpful but my mind to rest and let me sleep again Reviewed on: 24th July 2021
Catherine Johnstone's avatar
Catherine Johnstone

Grateful for their help

5
So helpful and have been such a great support Reviewed on: 24th July 2021
Martin Simmelker's avatar
Martin Simmelker

Helpful

5
Very helpful, understanding. Takes the worry out of debt issues. Reviewed on: 24th July 2021
Brian Wright's avatar
Brian Wright

Peace of mind

5
Stepchange came to my rescue when I realised how much trouble I was in with my finances. I was constantly on edge, anxious and stressed. Sleep was almost a non entity.but after taking the difficult decision to contact Stepchange it was like an emense weight lifted off my shoulders. The staff were so helpful and reassuring that I could get things sorted I actually started to live my life after years of it being on hold. I would definitely recommend them. Reviewed on: 24th July 2021
Ian Ellis's avatar
Ian Ellis

Really helpful

5
Really helpful and always available to help. Reviewed on: 24th July 2021
John Lane's avatar
John Lane

Very helpful

5
Very helpful advice with no judgement. I would recommend Stepchange to anyone and don’t be worried to contact them, they really helped me. Reviewed on: 24th July 2021
Becky Dixon's avatar
Becky Dixon

Amazing

5
Amazing support and guidance through a stressful situation. Staff ready to explain and take you through the next steps. So proud of myself but couldn’t have done it without step change Reviewed on: 24th July 2021
Kara Grover's avatar
Kara Grover

Quality professional assistance

5
Very knowledgeable in helping me with all aspects of my situation Reviewed on: 24th July 2021
Wayne Andrews's avatar
Wayne Andrews

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