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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Excellent service

5
Have me peace of mind and so helpful Reviewed on: 23rd July 2021
Wendy Rowe's avatar
Wendy Rowe

Step Change - Life Saver

5
Step Change delivers excellent customer service sometimes in difficult circumstances Reviewed on: 23rd July 2021
Simon Hearn's avatar
Simon Hearn

Very helpful in difficult times

5
StepChange is always praised for its charitable work to help the helpless people who struggle to pay their debts. Reviewed on: 23rd July 2021
shoukat's avatar
shoukat

Very helpful with advice and very detailed in communication

5
Being with Stepchange had help me though out years with my debt and I appreciate them helping me through the tuff Financial Times. Thanks you! Reviewed on: 23rd July 2021
Valrie Robinson's avatar
Valrie Robinson

Sent from heaven

5
Head was buried in the sand until I met these guys modern day angels Reviewed on: 23rd July 2021
john.hughes29@sky.com's avatar
[email protected]

A life saver.

5
Allowed me to survive and still repay all of my outstanding debts. Reviewed on: 23rd July 2021
C Ryder's avatar
C Ryder

Kind, understanding and no judgement

5
I have found SC responsive and supportive Reviewed on: 23rd July 2021
Elizabeth Scott-Gliba's avatar
Elizabeth Scott-Gliba

Fantastic advice and help

5
Fantastic help and support when things went wrong in my life, set me on the right track to pick up the pieces and start over Reviewed on: 23rd July 2021
Liz Elliott's avatar
Liz Elliott

Lifesaver

5
Easy to deal with and not judgee Reviewed on: 23rd July 2021
Paulah33's avatar
Paulah33

Excellent service

5
Step Change has made such a difference to my circumstances. I have been on a debt management plan for a little while now and I can really see my debt reducing. The service provided is excellent and the staff I have come into contact with are helpful, friendly and reassuring. I was really stressed and my mental health was adversely affected by the position I found myself in. Working with Step Change has turned that around and I now feel that I can see light at the end of the tunnel. I highly recommend Step Change. Reviewed on: 23rd July 2021
Lisa's avatar
Lisa

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