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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,651 reviews, last reviewed 29th Jun 2026
125733% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026
Julie's avatar
Julie

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Peace of mind

5
When there seems no way out, contact step change. Their staff are really friendly with no judgement on your affairs. So good at taking over stress of reminders and phone calls. Reviewed on: 14th August 2022
Brenda Simms's avatar
Brenda Simms

life saver

5
I needed their intervention to help me breath.I didn't have a way out, Reviewed on: 14th August 2022
barbara solis's avatar
barbara solis

Kind Excellent Support

5
StepChange are wonderful! They have consistently & non judgementally helped me navigate my many & overwhelming debts. Reviewed on: 14th August 2022
JustGemini's avatar
JustGemini

Peace of mind

5
Very helpful and support ive not at all judmental Reviewed on: 14th August 2022
Ian Richardson's avatar
Ian Richardson

Easy and quick to deal with

5
Really loved working with stepchange. They've made my nightmare of my debt experience really easy to manage and now I can get on with enjoying life with the money I do have. Thank you guys great customer service Reviewed on: 14th August 2022
Suzie Mitchell's avatar
Suzie Mitchell

Step Change are totally amazing.

5
I cannot praise Step Change highly enough. They are totally professional, caring, commited and understanding to your predicament. I would recommend them to anyone who is having financial difficulties. They are there to help, so just give them a call. Reviewed on: 14th August 2022
Darren Carver's avatar
Darren Carver

Life Saver

5
As soon as i contacted step change they walked me through my finances and created an affordable repayment plan for all my debts and contacted each creditor to inform them of my repayment plan. They also review your financial situation annually to highlight any significant changes to your financial situation. I cannot recommend them enough if you feel overwhelmed by your debts please do not hesitate to contact them, you will be glad you did. Reviewed on: 14th August 2022
paul joseph's avatar
paul joseph

Amazing Company.

5
Step Change are an amazing Company helping so many people who find themselves in a debt situation through no fault of their own. Reviewed on: 14th August 2022
lizzie booth's avatar
lizzie booth

Real life heroes

5
I am so grateful for the help and support I received from Step Change. At a hugely difficult and stressful time, Step Change employees were helpful and supportive without being judgemental. They patiently listened and helped me to work out a solution to my financial problems that had previously been causing me worry and stress. The people I spoke to were so patient and guided me through the debt management plan process. The online service is very useful too, with advice and information. Thank you Step Change Reviewed on: 14th August 2022
Ellen's avatar
Ellen

Brilliant

5
Sympathetic, helpful, life changing. Reviewed on: 14th August 2022
Gary Tongue 's avatar
Gary Tongue

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