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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change saved me

I was struggling so much before I reached out to Step Change. I felt a lot of shame about my financial situation but Step Change offered exactly what I needed: solid advice, compassionate support and clear solutions. Step Change have allowed me to get my life back on track and see a light at the end of the tunnel and I’m so grateful. Reviewed on: 13th August 2022

Life Savers

Step Change has been my life Saver at one of my lowest times. They didn't judge me & made me feel hopeful that with their help I could get through it. Reviewed on: 13th August 2022

They have given us our life back

I didn't know where to turn with my debt issues. I was sinking, going under until I reached out. They literally saved my sanity and gave my life back. Thank you all. Reviewed on: 13th August 2022

fantastic service

always helpful polite and considerate. Reviewed on: 13th August 2022

Thank. God I contacted them when I did!

They talked me through my options, were nonjudgmental helpful and kind. If I had left things until the cost of living crisis really hit I would be in a mess Reviewed on: 13th August 2022

Step change is the best

They are very helpful and they have changed my life for better I will recommend step change to anyone. Thank you step change Reviewed on: 13th August 2022

The people with the solutions

Stepchange started helping us before we got into debt,they advised us what action to take when the situation worsened. When the time came Stepchange we’re there for us , thank you Stepchange. Reviewed on: 13th August 2022

Help available when it is needed most

Stepchange are amazing. Help was there when it was needed most and continues throughout a debt management programme. Reviewed on: 13th August 2022

Best advice ive ever received

I was getting deeper into debt after being medically retired from my job due to a MS diagnosis having contacted step change they sorted out my benefits correctly and then set up payment plan of just 1 payment a month instead of me paying out £150 a month from my benefits which i receive is very low amounts to expect to live on i now pay £30 a month best of all they continue to keep in contact with me. Great company goid advice such a big help i know i couldnt have done without step change as im sure I'd be on my knees in a state without there help. Reviewed on: 13th August 2022

There for me

Stepchange was there for me from the beginning when I needed a solution to my debt problems and anxiety. They explained everything clearly and taken the weight off my shoulders by agreeing a realistic payment schedule and liaison with my debtors Reviewed on: 13th August 2022

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