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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Literally life changing

None judgemental and incredibly helpful service which literally gave me my life back over crippling debt and taught me how to budget. The future is a lot brighter thanks to StepChange Reviewed on: 13th August 2022

Excellent organisation

I received excellent advice and encouragement in one telephone call Reviewed on: 13th August 2022

step change are awesome

my thanks to step change for helping me with my debt but also they are always so very kind too! :) Reviewed on: 13th August 2022

Thank you

Don’t know what I would of done with out their help..can’t praise them enough Reviewed on: 13th August 2022

They have changed my life by making my debt manageable

I was put on a debt management plan and it has made my monthly payments affordable and easy. Reviewed on: 13th August 2022

Superb support

I’ve been on a DMP for around a year with Step Change and I really feel like I’m taking the right steps to become debt free. Although it will take a few more years, I never feel pressured to pay more than I can afford, I can review my payment online or over the phone with an agent and they always do what’s best for my circumstances. The staff seem genuinely caring and want to help, no judgment. I recommend StepChange to everyone who needs help to manage their debts as I’ve felt so supported and safe in their care. Reviewed on: 13th August 2022

So helpful and understanding

Step Change have always provided an excellent service. It is a very stressful time when you are struggling with financial problems but Step Change make you feel relaxed and help you feel better. Thank you for your support and understanding, it has meant so much. Reviewed on: 13th August 2022

Cash-busters.

From that high wire walk where it's easy to fall. Stepchange came and removed it all. No cash-flow worries or "what's left for food" All gets removed and changes the mood. The details given on who what where End that suffering and much dispair. You get your life back, a proven fact Remove your problems, it's time to act. Stepchange are life savers and perhaps, don't know it. Reviewed on: 13th August 2022

A light at the end of darkness

Before I choose to help myself get out of a horrible situation I was drowning in debt and misery, I found stepchange and they literally gave me hope and a light and changed my life around, I’m at the end of my debt plan and it’s given me tools to budget and manage my money better going forward, couldn’t recommend them enough. Reviewed on: 13th August 2022

Removes the wirry

Easy to talk to, very understanding, and easy to arrange. All in a simple phone call. Reviewed on: 13th August 2022

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