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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16847 reviews)

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4.92

Based on 16,847 reviews, last reviewed 25th May 2026

102550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

An Understanding and Reassuring Service

Step Change have helped me to get my debts in order and manageable. Their staff are understanding and friendly and the process is very straightforward. I would recommend them to anyone who needs help with their debts. Reviewed on: 23rd July 2021

Excellent company

I have had the best advice and help from step change. They do certainly not judge you and are kind and respectful with you on the phone Reviewed on: 23rd July 2021

Debt management plan

I was sinking in debt and struggling with finances monthly ,but Step Change helped me to get back on track.. Reviewed on: 23rd July 2021

Great service resulting in life changing resolution

After years of struggling with debt I contacted stepchange who reviewed my circumstances provided me with expert advise which resulted in them setting up a DMP for me ,from the moment I made that 1st call to every annual review since they have offered me great peace of mind and acted with professionalism and understanding at a very difficult time for me / 5 star service and product . Reviewed on: 23rd July 2021

Helped me get my finances under control.

I was way overstretched on credit. After contacting Stepchange I managed to get my debts under control, take on a new job and will be debt free by next August. I couldn’t have done it without their help. Reviewed on: 23rd July 2021

Excellent

Can't fault stepchange for all their help Reviewed on: 23rd July 2021

Great cleaning Tool

Always prompt and helpful..Very polite friendly Staff Reviewed on: 23rd July 2021

Helpful

They’ve helped me to clear my debt. Peace of mind and free from stress.. Recommend to anyone Reviewed on: 23rd July 2021

First Class service

Total understanding of circumstances and of the worry it causes. The procedure fully explained and also seriousness of following the process.The staff very good and experienced in speaking to clients.Good staff make good company. Reviewed on: 23rd July 2021

Great service

They sorted my my debts out to much affordable payments and gave me peace of mind when I became to Ill and couldn't cope to sort out my finances. Reviewed on: 23rd July 2021

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