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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

I can breathe again now

It as taken all the pressure away no phone calls no letters just an affordable payment every month Reviewed on: 12th August 2022

Amazing friendly supportive

I have nothing but praise , the team at Step change have supported me 100% non judgemental kind and knowledgeable! They have reassured me and guided me and helped me take the weight off my shoulders ! Reviewed on: 12th August 2022

Excellent

I went to step change as I was drowning and needed some professional help. They were fantastic Reviewed on: 12th August 2022

Amazing life savers

They have helped me massively. I was in such a state when I first spoke to them. They helped me every so of the way. Absolutely brilliant. And so so helpful and friendly and no judgement from them. Reviewed on: 12th August 2022

So relieved

When i finally plucked up the courage to call, Stepchange took all of my anxiety away, made me realise it wasn't my fault (huge relief) and that there was a way out and that I wasn't the only one and nothing to be ashamed of. I still struggle with these things but I feel so much better now and the worry is a MILLION times less. Thank you SO much Stepchange. Reviewed on: 12th August 2022

Understanding and compassion

Patient and understanding made me feel better about my aweful and distraught situation Reviewed on: 12th August 2022

First class debt help and advice.

Help and advice with patience and professionalism. Reviewed on: 12th August 2022

A light in the dark.

Stepchange gave us hope when we thought we had lost everything. Reviewed on: 12th August 2022

Stress free debt help

I was so stressed out when I had to leave my job for a family emergency which ended up lasting for a few years. Stepchange made my life bearable by making my debt repayments affordable thank you Reviewed on: 12th August 2022

The best help you can get !

Having Stepchange help me through debt management has been the best thing I have done. After years of paying extortionate interest on cards and not seeing a way out I reached out to Stepchange. Their staff are understanding, companionate, and most of all reassuring. Feeling very embarrassed to be in the situation I was they removed any stigma or embarrassment attached to being in debt crisis. Without Stepchange I don’t know how I would have coped moving forward. Now I have a future thanks to Stepchange. Reviewed on: 12th August 2022

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