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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Saved my life

Thanks to Stepchange, I have been able to pay nearly £13,500 worth of debt comfortably on my own. I was in a bad place with my debt back in 2016, now I have nearly penny every single penny back back the creditors! Thank you Stepchange! Reviewed on: 23rd July 2021

Helpful

Made me feel at ease and explained everything in detail very helpful Reviewed on: 23rd July 2021

Excellent

Excellent company would highly recommend to family and friends. Reviewed on: 23rd July 2021

Very helpful

Helped out of a bad situation , on. The road to recovery now Reviewed on: 23rd July 2021

Great charity to help others

I was in financial difficulty and one of my frieds advise me to speak to Step change back in 2011. Their charity name was different then. They guide me through my financials set up payment plan for me to pay so much to clear my debts. Staff are fantastic over the phone.. don't be afraid to ask their help.. Reviewed on: 23rd July 2021

Excellent service

Stepchange has been very helpful and services are excellent. 1st class service Reviewed on: 23rd July 2021

Helpful, peace of mind

Helpful, friendly advice and support which has help both me and my family tremendously. Highly recommended Reviewed on: 23rd July 2021

Stress Free

When I contacted Step Change my stress just floated away and I could sleep easier than I had for months. Reviewed on: 23rd July 2021

Step change is great!

After my first initial call a few years ago I slept so much better! The adviser was helpful, supportive, knowledgable and judgemental. Reviewed on: 23rd July 2021

They got me back on track

After I retired I started taking more credit on and got in a mess.My son found out about Stepchange so we applied online for their help and got it.The process was very user friendly and the staff are extremely helpful, As a result in 2 years time I will be debt free thanks to them. Reviewed on: 23rd July 2021

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