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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Cannot thank this company enough

How do I start this company has brought me back from despair . Helped me so much over the last 3 years without their help I wouldn't be here anymore . They helped me get my life together again .Their advise and help is paramount Thankyou again stepchangexxx Reviewed on: 12th August 2022

Fantastic

Really helpful, non judgmental in such a stressful situation. Reviewed on: 12th August 2022

Life changing support

A truly exceptional service, without this support I simply wouldn’t have been able to cope. Reviewed on: 12th August 2022

I have advised several people to contact Step change.

I initially had a poor experience with one step change advisor who gave me the wrong advice but it was righted a year later by another advisor and I have no regrets contacting them now. I would say that this charity saved my life because although I have equity in my house, I'm not physically well enough to go through the stressful process of selling up and moving. I have P.T.S.D. and physical chronic conditions and my Husband has Autism. The debts were as a direct result of our health conditions. Step change even delved into why we were in debt in the first place and were extremely professional, sympathetic and most importantly in our corner. We have no relatives and are very isolated. Step change literally saved us! Reviewed on: 12th August 2022

Care at their core

Gentle, understanding employees who make consumers feel at ease from the offset. Reviewed on: 12th August 2022

Life savers

Step change literally saved my life. I was spiralling downwards due to depression caused by over relying on credit cards and getting deeper into debt. I was struggling to pay the minimum payments and my regular bills, step change helped me work out a budget and repayments to my creditors. Thank you step change. Reviewed on: 12th August 2022

Amazingly helpful

Even now, with rocketing cost of living, Step Change have been there to help and guide me. Despite having to reduce my debt management plan payment this year I am confident, with their support, my debts will be resolved as swiftly as possible. Thanks guys. Reviewed on: 12th August 2022

Brilliant help

Excellent support when in was needed Reviewed on: 12th August 2022

True help

I must start off saying I really don't like ro ask for help ..... stepchange made that easy for me ! They guided me through a dilemma, with understanding of my lack of knowledge in this trial... For once I felt like I have truly been helped. True to word, they took care of everything from start to finish during set up . Thanks stepchange Reviewed on: 12th August 2022

Great advice and customer service

Great unbiased and friendly advice. DMP put in to place easily. Kind staff who don’t judge Reviewed on: 12th August 2022

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