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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,851 reviews, last reviewed 26th May 2026
102700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026
Samia k's avatar
Samia k

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

5
Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021
Brian Tetmajeris's avatar
Brian Tetmajeris

Thoughtful and helpful.

4
I was experiencing stress and anxiety before Step Change ( previously named differently) ,came to my rescue. Reviewed on: 23rd July 2021
Graham Paul 's avatar
Graham Paul

Life Changing

5
Step change has changed my life for the better. They’ve helped me and my family , live with no stress and endless worry. The management and staff were exceptional, and friendly, always there to help you, and never judge you in anyway. Thank you Step change, I salute you . Reviewed on: 23rd July 2021
Salim's avatar
Salim

They saved my mental health after cancer and worry.

5
Very understanding and professional staff,extremely patient as I have not been in this situation before. Reviewed on: 23rd July 2021
Anthony Watkins's avatar
Anthony Watkins

Changed my life

5
Excellent service and made a huge difference to my life by taking away the worry Reviewed on: 23rd July 2021
Measwell's avatar
Measwell

The last refuge

5
When I couldn't feel any lower, I contacted Step Change they put everything in order for me. I just feel I have some one to talk to and they still advise and guide me. Reviewed on: 23rd July 2021
marie cleaver's avatar
marie cleaver

Always extremely helpful

5
Extremely helpful and informative from the first time I spoke with them. Hassle free, straightforward process and respond to email enquiries quickly. Would highly recommend to anyone considering taking the step to sort out their debt. Reviewed on: 23rd July 2021
Leesa 's avatar
Leesa

Brilliant

5
Step change have literally changed my life. They helped me to get my life back on track. Reviewed on: 23rd July 2021
rockicon@hotmail.co.uk's avatar
[email protected]

Peace of Mind

5
I became unemployed after 47 years without any break in employment. I found myself with out a job at the age of 64 and still had two outstanding loans which I had not missed one payment on. Once I was on Universal Credit I was told about Step Change and how they may help, From my first phone call to now a year on they have been a real support and have managed to set up a DMP which has been a massive help not only to my creditors but my state of health. I can not recommend them highly enough. Reviewed on: 23rd July 2021
Kelvin Weeks's avatar
Kelvin Weeks

Excellent service

5
I have been with Stepchange for a few years and have always been happy with the service, either online or telephone. Reviewed on: 23rd July 2021
Caroline Stubbs's avatar
Caroline Stubbs

Excellent service

5
I have been fully supported throughout this process and have a very clear vision of how long it will take me to get out of the current situation that I am in with the help and support o have been provided with Reviewed on: 23rd July 2021
Carl Bailey's avatar
Carl Bailey

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